“It's a four-room HDB in Tampines. And I work from home.”
A home insurance quote that survives a genuine curveball: the customer works from home and rents out a room. SIRA answers, draws the coverage boundary honestly, and still closes the quote.
Watch SIRA run the whole journey
Every turn below is replayed exactly as it happens in the demo. Switch between voice and text at any point — the transcript never changes, only how it's delivered.
Where it ends up
S$760.50 before GST, exclusions stated up front
SIRA refuses to blur the line: working from home is fine, but business equipment and renting out are not covered under a home policy.
Everything collected above is handed straight to the purchase page — see the pre-filled form.
Why this journey converted
Not a feature list — the moments that actually shaped this customer's decision.
Needs-based sizing
Asks what the renovation is actually worth, then rounds to a valid band instead of forcing the customer to know the rule.
AccuracyCoverage ceilings
Flags that personal items must sit below a percentage of contents cover — and explains why before accepting the number.
AccuracyAll Risk education
Explains Building All Risk vs fire-only in plain language, then recommends S$120,000 for a 4-room HDB.
AdviceSays what's not covered
Working from home is fine; business equipment and renting out are not. SIRA says so instead of papering over it.
TrustAddress resolution
Turns a spelled-out postal code into a real Tampines address and reads it back before proceeding.
ReliabilityComplimentary upsell
Surfaces personal accident, pet cover and alternative accommodation as included value, not as a paywall.
Ready to buyThe form arrives already filled in.
This is what the customer sees when they tap the purchase link. Every value below was carried across from the conversation — they never open a blank form, and they never type their own details twice.
Why this matters more than it sounds
Retyping details you have already given is where quote journeys lose people. SIRA hands the purchase page a complete, valid record — 11 fields the customer said aloud, 0 plans chosen in the chat, 3 that SIRA derived from rules and arithmetic — so the last step is a read-and-confirm instead of a form-filling exercise.
Every turn, annotated
The complete exchange, with the thinking behind each SIRA reply.