“I had a minor car accident. Am I still eligible?”
The sharpest eligibility test in the set. The customer says “minor car accident”, gets declined, clarifies it was a near-accident three years ago — and SIRA correctly reverses the decision instead of sticking with its first answer.
Watch SIRA run the whole journey
Every turn below is replayed exactly as it happens in the demo. Switch between voice and text at any point — the transcript never changes, only how it's delivered.
Where it ends up
Eligible — with a qualified recommendation
SIRA recommends i-Aid Basic for a 25-year-old designer with no similar policies, and names Enhanced as the upgrade only if he wants higher limits.
Everything collected above is handed straight to the purchase page — see the pre-filled form.
Why this journey converted
Not a feature list — the moments that actually shaped this customer's decision.
Volunteers exclusions
Alcohol, pregnancy, pre-existing conditions, self-negligence, dangerous sports — stated up front, not buried.
TrustNuanced sport cover
Recreational badminton and hiking: covered. Professional or dangerous sports: not. SIRA draws the line instead of answering yes-or-no.
AccuracyHard eligibility stop
An accident inside the look-back window means not eligible. SIRA delivers the bad news directly.
ReliabilityReverses on clarification
“Near-accident three years ago” flips the answer to eligible. SIRA updates its state instead of defending itself.
Multi-turnLays out the plans
Four i-Aid tiers from Basic to Premier ($300,000), with prices shown before GST.
AdviceRecommends, with a reason
Recommends Basic as adequate for a 25-year-old designer, and names Enhanced only for higher limits — not a blanket upsell.
AdviceThe form arrives already filled in.
This is what the customer sees when they tap the purchase link. Every value below was carried across from the conversation — they never open a blank form, and they never type their own details twice.
Why this matters more than it sounds
Retyping details you have already given is where quote journeys lose people. SIRA hands the purchase page a complete, valid record — 7 fields the customer said aloud, 0 plans chosen in the chat, 1 that SIRA derived from rules and arithmetic — so the last step is a read-and-confirm instead of a form-filling exercise.
Every turn, annotated
The complete exchange, with the thinking behind each SIRA reply.